Bj9 Privacy Policy — Your data is safe with us

1 Introduction

Bj9 (bj9.pro) is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") describes what personal information bj9 collects, how it is used, who it may be shared with, and what steps we take to keep your data safe.

This Policy applies to bj9's website, mobile app, and all other digital services. By using our services, you are considered to have agreed to this Privacy Policy. If you do not agree with any part of it, please refrain from using our services.

Bj9 fully complies with applicable data protection laws and regulations. Our goal is to be completely transparent about how your data is handled and to earn your trust.

2 What Information We Collect

Bj9 may collect your information in several ways. The details of what is collected are outlined below:

Data Type	Description	Purpose
Identity Information	Full name, date of birth, national ID number	Account Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Management & Notifications
Financial Information	Mobile Banking/Nagad/Rocket number, transaction history	Payment Processing & Fraud Prevention
Device Information	IP address, browser type, device ID	Security & Service Improvement
Gaming Information	Game history, bet amounts, wins and losses	Account Management & Responsible Gaming
Usage Data	Page visits, session duration, click patterns	Service Improvement & User Experience

• Information provided directly by you: Information you provide during registration, identity verification, or when contacting our support team.
• Automatically collected information: Collected automatically through cookies, log files, and similar technologies when you use bj9.
• Information Received from Third Parties: Information received from payment providers or identity verification services as part of legal compliance requirements.

3 How Your Information Is Used

Bj9 uses your information solely for specific, defined purposes. We never use your data beyond what is necessary.

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions and generate financial reports.
• To detect and prevent money laundering and fraud.
• To inform you about relevant bonuses, promotions, and offers (where you have given your consent).
• To implement responsible gaming measures and identify the risk of problem gambling.
• To improve our service quality and develop new features.
• To meet legal obligations and cooperate with regulatory authorities.
• To provide customer support and resolve complaints.

4 Data Sharing & Disclosure

Bj9 may share your information with the following parties in specific circumstances and only where necessary:

• Payment Providers: Necessary information is shared to process transactions with Mobile Banking, Nagad, and Rocket.
• Identity Verification Services: Trusted third-party services may be used for KYC (Know Your Customer) verification.
• Law enforcement agencies: Disclosure of data may be required under a valid legal order or directive from a regulatory authority.
• Technology Partners: Data is shared with server hosting and security service providers under strict confidentiality agreements.
• Business Transfer: In the event of a merger or acquisition, your information may be transferred to the new entity, but this Policy will remain in effect.

5 Cookies & Tracking Technologies

Bj9 uses cookies and similar tracking technologies to improve service quality and personalize your experience.

• Essential cookies: These are essential for maintaining login sessions and security and cannot be disabled.
• Functional cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: Collects website usage statistics to help improve our services.
• Local Storage: Certain data may be stored on your device to improve app performance.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some features.

6 Data Protection Measures

Bj9 has implemented industry-standard technical and administrative measures to protect your information. Our security infrastructure is continuously updated.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data such as passwords is always stored using bcrypt hashing.
• Two-Factor Authentication (2FA) is used to secure your account.
• Regular security audits and vulnerability assessments are conducted.
• An automated monitoring system operates 24/7 to detect suspicious activity.
• Data access is restricted to authorized personnel only, and all access is logged.

7 Your Rights

As a bj9 user, you have the following rights over your own data. Contact our support team to exercise any of them.

8 Data Retention Period

Bj9 retains your information only for as long as necessary or required by law.

• Active account data is retained for as long as the account remains active.
• Financial records of closed accounts are retained for a minimum of 5 years (legal requirement).
• Log files and security data are typically retained for 1 year.
• Once the retention period ends, data is securely deleted or anonymized.

9 Minors' Privacy

Bj9 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age is verified at registration. No one under 18 years old may open an account.
• If we become aware that a minor's information has been collected, that account will be immediately closed and the data will be deleted.
• Parents may contact us if they believe their child has an account registered in their name.

10 Changes to the Privacy Policy

Bj9 may update this Privacy Policy from time to time. For significant changes, you will be notified via email or in-app notification. The "Last Updated" date at the top of the page will always reflect the most recent revision.

11 Contact & Complaints

For any questions, requests, or complaints regarding your data, please contact our Data Protection team:

• Email: [email protected] (typically responded to within 5 minutes)
• Live Chat: Available 24/7 through the website and app
• For general inquiries FAQ Page View